Check our Terms of Service and regulations
Galaxy Asia Car Rental Holdings Sdn Bhd, the company in Malaysia ( REG NO: 1160568-T ), Tourism License ( KPK/LN : 8191 ) Its registered address is: No,117,Jalan 3/93.Taman Miharja,55200 Kuala Lumpur .+6012-3680 117 +6012-3993 822, +6012-2318 920 +6012-2080 290 +6016-6230 623 +603-2303 4793
(1) * Your Rent includes:
Unlimited mileage for all vehicles
Insurance - (Collision Damage Waiver) - theft insurance (Theft Protection)
- third liability insurance (3rd Party Liability)
(2) * Collision Damage Waiver (CDW)
Collision Damage Waiver reduces the renter's liability from the total cost of the damage to an excess amount, where applicable,unless the renter intentionally causes the damage,in case, Traffic accidents are caused by third parties, for example:
you rent a vehicle accidentally to third vehicle collision, traffic police accident reports, Proof is not your negligence, for example under the effect, collision damage Waiver (CDW) will guarantee your loss.
However, in some cases there will be exclusions. For example, if the renter accidentally causes serious damage to the vehicle under normal driving, you will be required to bear the penalty. as follows:
(3) *Reduce Damage Excess insurance (REI)
|| (REI) Insurance
|| (SPWI) Insurance
||Perday RM45 Reduce RM1,500
||Perday RM125 Excess RM 0
||Perday RM55 Reduce RM2,500
||Perday RM145 Excess RM 0
||Perday RM65 Reduce RM3,000
||Perday RM165 Excess RM 0
||Perday RM85 Reduce RM3,500
||Perday RM195 Excess RM 0
||Perday RM95 Reduce RM4,000
||Perday RM235 Excess RM 0
||Perday RM105 Reduce RM5,000
||Perday RM265 Excess RM 0
||Perday RM120 Reduce RM7,000
||Perday RM315 Excess RM 0
We provide the renter the option to reduce the financial responsibility resulting from a damage vehicle while it is under a rental agreement,This can be done by accepting the Reduce Damage Excess Insurance (REI),the model group from A, B, C, D, E, F, G. This can be done by lowering the claim amount (REI) before picking up the car. However, renter is liable for Reduce Damage Excess insurance (REI) as follows:
With particular emphasis on: (CDW) and (REI) does not include the lost items, car accessories , windscreen, underbody and roof, tires and wheels, trailer fees, a puncture, an empty fuel tank, car keys, Or key lock in the loss of the car, the replacement of locks are not included in the insurance policy.
(Recommended to buy a Super Protection Waiver Insurance (SPWI), (after purchase not been return any insurance fee)
(4) *Super Protection Waiver Insurance (SPWI)
Super Protection Waiver Insurance (SPWI) coverage includes: fees because of the appearance or mechanical parts of the vehicle caused the damage,
Including body, roof, underbody, chassis, windshield, windows, mirrors, wheels, tires, hubcaps, engine, clutch,
and lock,Trailer fees, a puncture, car keys, Or the loss of a key lock in the car, the replacement lock. Buy (SPWI) min 3 day rental.
(after purchase not been return any insurance fee)
(5) * Theft insurance (Theft Waiver)
Theft insurance (TW) can reduce the amount of tenant liability and compensation in the event of theft or damage to the vehicle or for trying to steal the vehicle caused the loss of. If it is lost because of your negligence caused, you may be required to bear all the losses.
(6) * Third liability insurance (3rd Party Liability)
Unlimited cover third-party liability and property damage insurance of vehicles up to RM 3,000,000 (excess liability).
(7) * Car Group
||N T Innova
|N P Myvi
||N P Persona
||N P Exora
||N H Civic
|N P Saga
||N H City
||N P Alza
||T Hiace van
The company severely fined Deliberate damage to the vehicle caused by the action of alcohol or drugs, or negligence of the renter, such as carelessness, dozing off during driving,Fatigue driving, sliding the phone, running recklessly, not driving with traffic signs,
speeding, Dangerous or negligent driving, refueling error, you will bear the full cost of serious car damage.
Important notice additional fee
If the vechile is seriously damaged, vehicle can not drive to repair workshop,trailer fee is not include (CDW) & (REI)
the company needs to schedule maintenance, the vehicle can not continue to rent, the company will charge an additional parking fee / operating loss.
(8) * Rental Car Document
Your credentials will usually be sent to you in our 48 hours of receiving your booking, you need to provide us with complete information, For example: flight number, arrival time, local shelter and mobile phone number. We may take longer to confirm and notify you. Please confirm that you carry when you travel a full valid driving license and id passport. Please contact if you have questions related to our customer service staff. + 6012-3680117
(9) * Driving license * ID Passport
Minimum driver age: 23 years old.
A driver holding a driving license Minimum age: 2 years.
The driver must hold a valid driver's license for more than two years, if the driver's license photo holders, driving license must provide the text and photo part simultaneously. You need to show your driver's license notarized originals (official authorization) Translation and attachment rental. English translation of driver's license for all countries Car, Young driver surcharge is not included in the rental price. It is paid in local currency in the rental counter.
(10) * Vehicle performance & Model
It has a maximum limit to the number of all vehicles carrying personnel. Galaxy Asia Car Rental Because the consequences of not overburdening caused passengers and baggage responsible.
You can find the passenger a reasonable amount of information on our website.
(11) * Deposit requirements
Take your rental car, you need to pay in the form of the following text listed provide deposit
Credit Card - Mastercard / Visa
Credit card under the name of the credit card must be the main driver.
Credit cards must be the main driving force of the name
In extracting your rental vehicle, you will be asked to deliver value equivalent to the amount of compensation from the deposit.
Make sure you have a large enough restrictions to pay extra.
Under you can not produce a valid credit card or lack of sufficient funds available on the credit card, Car rental agent may refuse to release the vehicle. In this case, the funds are not paid will be reimbursed.
(12) * Fuel policy
Your rental car to take is to fill the tank. You are also required to fill the tank car also, otherwise they will be charged the corresponding gasoline costs.
Recommends that customers return to a full fuel tank through the vehicle, and retain a copy of the receipt of gas
(13) * Calculation Term Car Rental
Rental period is calculated based on 24 hours a day basis.
(14) * State / National Cross-border tourism
Transnational travel all international / national allowed.
All cars are not allowed to be driven into Sabah, Sarawak, all Malaysian Islands, Singapore, Thailand, Brunei and Indonesia.
Vehicles can not travel anywhere without pre-approval ferry or car on the island in.
(15) * By online booking, Galaxy Asia Car Rental can offer you additional services
* GPS / satellite navigation system
GPS / satellite navigation systems, additional equipment, as an additional service.
* Baby car seats
Provide child / baby seats, additional equipment, as an additional service.
(16) * Flights delayed / late
If the book you enter a flight number and arrival flight delays (in booking interface), Galaxy Asia Car Rental, The continuing operations know your flight arrives.
Please ensure the start time @ Car consistent with the expected arrival time of the plane, so that staff confirm flights.
Out of hours fee: Any rents start outside normal office hours (including due to flight delays) Will assume certain costs about 53 ringgit, local payments.
(17) * Mandatory local fees
Customer is responsible for all tolls, congestion charges, speeding tickets; parking and traffic fines; and any related administrative costs.
(18) * About summons / subpoena retrieve / Car after
About traffic violation summons (speeding, parking in bus lanes being, etc.):
Many government agencies instruct Galaxy Asia Car Rental to provide customers with relevant information about the traffic violations. Within 1-3 months after the lease, this information will be required In this case, traffic violation summons will be deducted from your bank credit card.
(19) * Other additional charges are to be paid in the local
* Business hours costs
* Remote also car expenses (for non-pick up the car in the car rental place also the case)
* Pick-up service
(20) * Smoking Policy
All vehicles are designated as non-smoking car. If you violate the policy, Galaxy Asia Car Rental cleaning fee may apply for up to RM250.
(21) * Cancellation Rental Car policy
Full terms of our cancellation policy can be found on our website under Our Terms and Conditions.
Or during the booking process under"Important Information":
FULLY PAID at the time of booking: Can be cancelled online free of charge up to 48 hours before the start of the rental.
Reservations cancelled within 48 hours of the start of the rental will be charged a fee equal to the cost of a 3-day rental.
Cancellation fees will never be greater than the cost of the actual car rental.
DEPOSIT bookings: Cancellations made more than 48 hours before the start of the rental will be charged a fee equal to the deposit amount.
Reservations cancelled within 48 hours of the start of the rental will be charged a fee equal to the cost of a 3-day rental or the deposit amount, whichever is greater.
NO-SHOWS: This is where the vehicle cannot be picked up due to: insufficient documentation; failure to provide a valid credit card containing sufficient funds to cover the deposit amount; and / or failure to collect the car at the specified time / date. Refunds will not be given for no-shows.
(22) * Rates are subject to 6% Government Service Tax.
6% SST is also applicable on services such as delivery/collection, one-way rental, GPS / satellite navigation system, baby seat, Pocket Wifi, or any other optional services which may require by Renter.
(23) * Extension Of Rental
The notice must be given 24 hours in advance. If there is a case, another renter has already booked the same model during this time. the renter must return the rental car.If the rental period expires without lessor agreeing to continue renting, the company has no way. Delivery to another renter, lessor has the right to charge 3 times the rental fee
(24) * Provision of Cars
Galaxy Asia Car Rental reservations refused to lease the vehicle to any driver who does not fit, or does not comply with the relevant requirements of the rights of the driver. Therefore it will not cause your inconvenience and responsible travel, will not refund your losses and damages.
(25) * Vehicle Condition
Upon return, the car has to be in the same condition as when it was rented. Failing which, the renter will be liable for the cost of restoring the vehicle to it's original condition.
(26) *Illegal modification of components removed car rental
In order to ensure that no changes are made to the motor vehicle or any removed parts, the company reserves the legal right to investigate the car rental modification and disassembly of the parts.
(27) * One Way Rental
Should the vehicle returned at a different city location, one way rental would be applied. Fee is RM 450 and subject to 6% government tax.
(28) *Delivery Car Rental
* Different location Pick Up / Drop off between in KLIA 1 and KLIA2 ,Will be extra charge MYR 30
* Different location Pick Up / Drop off between in Airport and Kuala Lumpur Downtown ,Will be extra charge MYR 80
* Free delivery for rent 7 days and above in Kuala Lumpur Downtown only.
(29) * Out of operation office hours fee
Airport operation office hour 08:00AM to 22:00PM
* Airport Counter Office - 10.01PM to 11.59PM Will be extra charge MYR 80 ,After 12.10AM to 01.00AM Will extra charge MYR 150
KL town office operation office hour 10:00AM to 19:00PM
* Kuala Lumpur town office - 19.01PM to 21.00PM will be extra charge MYR 80 ,After 21.01PM to 23.00PM Will extra charge MYR 150
(30) * Other
* Any foreign projects, including durian, vomit, animals, etc., are not allowed to emit foul smell of the vehicle, the hirer is responsible for fees from RM250 and above, To eliminate the aroma. The leasor/user are not allowed to smoke inside the car.
(31) *Unlimited mileage
* Unlimited mileage only for rental min 2 day ,if 1 day rental maximum mileage 200 KM, over 200km must charge more 1 day rental fee.
(32) *Car Accessory small malfunction
*If the car accessory are not work, such as air condition, light, radio, tire get nail, or the car still can drive, then please go to the nearby car accessory workshop even distance 50km, renter also need to go. Not provide change car service as above, except the car engine break down, accident.
(33) *Car meter display Alert
*if car dashboard have any symbols bright or any happen,please stop the car immediately,then call the car rental company to ask direct handling.
if you continue driving,causing the car to be reimbursed / Broken,you will have to be reponsible for all the repair costs.
(34) *Car Battery
*Before off engine,please check Electrical system in car is swift off,your misstake will charge MYR 400
(change the new battery, you need to wait 1-2 hours, service time 10AM-9PM)
(35) *General emergency
*On the last day rental agreement of the vehicle, the car was in a state of emergency such as: vehicle engine failure, battery failure, tire puncture, and the cause and effect of the accident to go to the police station to report the accident.
The inconvenience caused by the abnormality of the vehicle may result in the inability to fly back to the country smoothly, and also result in the loss of the ticket purchased by the renter, the loss of time and various tangible or intangible derivative losses, the company will not be liable any losses for compensation for the inconvenience caused by abnormal vehicle,
Emergency rescue during normal business hours: 08:00 - 22:00. In different cities - 2 to 3 hours to arrive
Emergency Rescue outside business hours : 22 : 01 - 07: 59 in different cities - 4 to 6 hours to arrive
(36) *Tire puncture
*Tightening in a tire or colliding with certain hard objects during driving, the renter must be responsible for changing the new tire.
If the tire is naturally puncture during driving, it must be handed over to a nearby tire repair shop for evaluation. all vehicle has spare tire.
If there is a puncture, the renter must change the tires by himself. The rescue hotline only provides that the car engine is breakdown or accident.
(37) *Highway standard speed limit
*Highway - 70 km to 110 km
Country road - 50 km to 90 km
There is a lot of rain in Malaysia. The tenants are required to drive safely on rainy days. Generally, the highways are driven from 50 km to 90 km on rainy days and from 30 km to 70 km on rural roads.
All car are equipped with navigational vehicles, such as you are reckless,Speeding causes the car to be severely damaged and you will bear the full cost of a serious car damage.
(38) *Emergency Hot line
*Please call Galaxy Asia Car Rental rescue number as stated in the Rental Agreement folder. In the event of accident do not arrange for towing until you get Galaxy Asia Car Rental representatives advise.
Lodge a police report at the nearest police station within 24 hours of its occurrence.+6012-3680 117 +6012-3993 822, +6012-2318 920 +6012-2080 290 +6016-6230 623 +603-2303 4793
* Galaxy Asia Car Rental Cars strongly recommends that customers check if the car is picked up diesel or unleaded gasoline.