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What insurance does my rental have?

Unlimited mileage for all vehicles Insurance - (Collision Damage Waiver) - theft insurance (Theft Protection) - third liability insurance (3rd Party Liability)

What is Collision Damage Waiver?

Collision Damage Waiver reduces the renter's liability from the total cost of the damage to an excess amount, where applicable,unless the renter intentionally causes the damage,in case, Traffic accidents are caused by third parties, for example: you rent a vehicle accidentally to third vehicle collision, traffic police accident reports, Proof is not your negligence, for example under the effect, collision damage Waiver (CDW) will guarantee your loss. However, in some cases there will be exclusions. For example, if the renter accidentally causes serious damage to the vehicle under normal driving, you will be required to bear the penalty. as follows:
Car Group Excess (REI) Insurance (SPWI) Insurance
A RM 5,000 Perday RM45 Reduce RM1,500 Perday RM125 Excess RM 0
B RM 7,000 Perday RM55 Reduce RM2,500 Perday RM145 Excess RM 0
C RM 8,000 Perday RM65 Reduce RM3,000 Perday RM165 Excess RM 0
D RM 10,000 Perday RM85 Reduce RM3,500 Perday RM195 Excess RM 0
E RM 13,000 Perday RM95 Reduce RM4,000 Perday RM235 Excess RM 0
F RM 16,000 Perday RM105 Reduce RM5,000 Perday RM265 Excess RM 0
G RM 20,000 Perday RM120 Reduce RM7,000 Perday RM315 Excess RM 0
Car Group
Group A Group B Group C Group D Group E Group F Group G
P Axia H City Old Civic H BR-V T Camry H CR-V H Starex
P Saga T Vios N Sylphy P Aruz N T Innova P X70 T Alphard
P Myvi P Persona P Exora T Innova H HR-V N Serena T Vellfire
P Bezza N Almera P Alza T Avanza M ASX M Outlander T Estima
N P Myvi N P Persona N P Exora H Tucso N H Civic H Accord T Fortuner
N P Saga N H City N P Alza K Sorento T Hiace van T Hilux Mercedes

What is an excess?

In Galaxy Asia Car Rental , we offer the Renter the option to reduce the financial responsibility resulting from a damage vehicle while it is under a rental agreement. This can be done by accepting Reduce Damage Excess insurance (REI) We provide the renter the option to reduce the financial responsibility resulting from a damage vehicle while it is under a rental agreement,This can be done by accepting the Reduce Damage Excess Insurance (REI),the model group from A, B, C, D, E, F, G. This can be done by lowering the claim amount (REI) before picking up the car. However, renter is liable for Reduce Damage Excess insurance (REI) as follows: With particular emphasis on: (CDW) and (REI) does not include the lost items, car accessories , windscreen, underbody and roof, tires and wheels, trailer fees, a puncture, an empty fuel tank, car keys, Or key lock in the loss of the car, the replacement of locks are not included in the insurance policy. (Recommended to buy a Super Protection Waiver Insurance (SPWI), (after purchase not been return any insurance fee)
Car Group Excess (REI) Insurance (SPWI) Insurance
A RM 5,000 Perday RM45 Reduce RM1,500 Perday RM125 Excess RM 0
B RM 7,000 Perday RM55 Reduce RM2,500 Perday RM145 Excess RM 0
C RM 8,000 Perday RM65 Reduce RM3,000 Perday RM165 Excess RM 0
D RM 10,000 Perday RM85 Reduce RM3,500 Perday RM195 Excess RM 0
E RM 13,000 Perday RM95 Reduce RM4,000 Perday RM235 Excess RM 0
F RM 16,000 Perday RM105 Reduce RM5,000 Perday RM265 Excess RM 0
G RM 20,000 Perday RM120 Reduce RM7,000 Perday RM315 Excess RM 0
Car Group
Group A Group B Group C Group D Group E Group F Group G
P Axia H City Old Civic H BR-V T Camry H CR-V H Starex
P Saga T Vios N Sylphy P Aruz N T Innova P X70 T Alphard
P Myvi P Persona P Exora T Innova H HR-V N Serena T Vellfire
P Bezza N Almera P Alza T Avanza M ASX M Outlander T Estima
N P Myvi N P Persona N P Exora H Tucso N H Civic H Accord T Fortuner
N P Saga N H City N P Alza K Sorento T Hiace van T Hilux Mercedes

What is Theft Protection?

Theft insurance (TW) can reduce the amount of tenant liability and compensation in the event of theft or damage to the vehicle or for trying to steal the vehicle caused the loss of. If it is lost because of your negligence caused, you may be required to bear all the losses.

What cover can Galaxy Asia Car Rental provide?

Super Protection Waiver Insurance (SPWI) Super Protection Waiver Insurance (SPWI) coverage includes: fees because of the appearance or mechanical parts of the vehicle caused the damage, Including body, roof, underbody, chassis, windshield, windows, mirrors, wheels, tires, hubcaps, engine, clutch, and lock,Trailer fees, a puncture, car keys, Or the loss of a key lock in the car, the replacement lock. Buy (SPWI) min 3 day rental. (after purchase not been return any insurance fee)
Car Group Excess (REI) Insurance (SPWI) Insurance
A RM 5,000 Perday RM45 Reduce RM1,500 Perday RM125 Excess RM 0
B RM 7,000 Perday RM55 Reduce RM2,500 Perday RM145 Excess RM 0
C RM 8,000 Perday RM65 Reduce RM3,000 Perday RM165 Excess RM 0
D RM 10,000 Perday RM85 Reduce RM3,500 Perday RM195 Excess RM 0
E RM 13,000 Perday RM95 Reduce RM4,000 Perday RM235 Excess RM 0
F RM 16,000 Perday RM105 Reduce RM5,000 Perday RM265 Excess RM 0
G RM 20,000 Perday RM120 Reduce RM7,000 Perday RM315 Excess RM 0
Car Group
Group A Group B Group C Group D Group E Group F Group G
P Axia H City Old Civic H BR-V T Camry H CR-V H Starex
P Saga T Vios N Sylphy P Aruz N T Innova P X70 T Alphard
P Myvi P Persona P Exora T Innova H HR-V N Serena T Vellfire
P Bezza N Almera P Alza T Avanza M ASX M Outlander T Estima
N P Myvi N P Persona N P Exora H Tucso N H Civic H Accord T Fortuner
N P Saga N H City N P Alza K Sorento T Hiace van T Hilux Mercedes

What happens if the car is damaged, stolen, or in an accident?

Please call Galaxy Asia Car Rental rescue number as stated in the Rental Agreement folder. In the event of accident do not arrange for towing until you get Galaxy Asia Car Rental representatives advise. Lodge a police report at the nearest police station within 24 hours of its occurrence.+6012-3680 117 +6012-3993 822, +6012-2318 920 +6012-2080 290 +6016-6230 623 +603-2303 4793

What do I need to take to collect the car?

Take the car must have a primary driver of their payment card name and have sufficient funds to pay the amount of the payment from / deposits and fees paid to local, Additional equipment and any additional service fee in the car rental counter to buy. Main driving and any additional drivers are required to provide their full name valid driver's license, And Galaxy Asia Car Rental confirmation, issued after confirmation of your reservation confirmation.

If I do not have a credit card, then you can rent a car?

Take the car, you will be asked to leave a deposit, See the section "deposit, since the amount of compensation and protection cover," the terms and conditions. Deposit to ensure that customers can pay damage to the vehicle and / or equipment. This is standard practice for all car rental companies usually need to freeze on the main driving credit card. According to the "Payment Information" section, Terms will indicate what type of card can be accepted.

What payment methods do you accept?

Credit Card - Mastercard / Visa Credit card under the name of the credit card must be the main driver. Credit cards must be the main driving force of the name.

What are the driving licence requirements?

Minimum driver age: 23 years old. A driver holding a driving license Minimum age: 2 years. The driver must hold a valid driver's license for more than two years, if the driver's license photo holders, driving license must provide the text and photo part simultaneously. You need to show your driver's license notarized originals (official authorization) Translation and attachment rental. English translation of driver's license for all countries Car, Young driver surcharge is not included in the rental price. It is paid in local currency in the rental counter.

Will I be charged if I want to pick the car up outside normal working hours?

Airport operation office hour 08:00AM to 22:00PM * Airport Counter Office - 10.01PM to 11.59PM Will be extra charge MYR 80 ,After 12.10AM to 01.00AM Will extra charge MYR 150 KL town office operation office hour 10:00AM to 19:00PM * Kuala Lumpur town office - 19.01PM to 21.00PM will be extra charge MYR 80 ,After 21.01PM to 23.00PM Will extra charge MYR 150

I am planning State/ National Cross-border tourism

Transnational travel all international / national allowed. All cars are not allowed to be driven into Sabah, Sarawak, all Malaysian Islands, Singapore, Thailand, Brunei and Indonesia. Vehicles can not travel anywhere without pre-approval ferry or car on the island in.

IF Flights delayed / late?

If the book you enter a flight number and arrival flight delays (in booking interface), Galaxy Asia Car Rental, The continuing operations know your flight arrives. Please ensure the start time @ Car consistent with the expected arrival time of the plane, so that staff confirm flights. Out of hours fee: Any rents start outside normal office hours (including due to flight delays) Will assume certain costs about 53 ringgit, local payments.

What Is Fuel policy?

* Your rental car to take is to fill the tank. You are also required to fill the tank car also, otherwise they will be charged the corresponding gasoline costs. * Recommends that customers return to a full fuel tank through the vehicle, and retain a copy of the receipt of gas.

What if the rental vehicle breaks down?

Galaxy Asia Car Rental has engaged the Auto Assist 24 hours Breakdown Service to assist the hirer in case of any emergency situation.+ 6012-3680117 / +6012-3993 822 / +6012-2318 920 / +6012-2080 290

I returned my vehicle early - can I have a refund?

Prices are based on the pick-up and drop-off times and dates that you agree before your rental starts. If you pick the car up any later or bring it back any earlier, you will not receive a refund for unused time.

Can I drop the car off at a different location?

Should the vehicle returned at a different city location, one way rental would be applied. Fee is RM 450 and subject to 6% government tax. (only available for car rental for more than 7 days) * Different location Pick Up / Drop off between in KLIA 1 and KLIA2 ,Will be extra charge MYR 30 * Different location Pick Up / Drop off between in Airport and Kuala Lumpur Downtown ,Will be extra charge MYR 80

hat if I receive a parking ticket/summonses?

Hirer is responsible for all summonses for parking and traffic violations.

How can I avoid additional charges at drop-off?

Be sure to return your rental car at the time and date stated on your confirmation voucher, to avoid charges for extra hours and / or extra days. Also see your rental agreement for rates on additional hours / days.

How do I create an Account?

Creating an account is one of the easiest ways to view and manage all your bookings: past, present and future. On the home page of the website, on the right-hand side of the tool bar, you will find the My Account button. Click on My Account Click on Create an Account Enter the email address and password you want to use. You will receive an email which will ask you to verify your account. Click on the Verify your account now button. Once this is completed, you will be able to log in and manage all your bookings through your account bookings section.

How do I amend my booking / add my flight number?

You can amend your booking online using our Amend Booking facility. Simply log in, click My Booking or My Account and make the changes you want. Galaxy Asia Car Rental do not charge administration fees to amend / change bookings. However, changing your booking may trigger a Rate / Price change, or a charge which may be due from a material change, such as the duration or car type. You can also amend / add your flight number here.

What should I do if I haven't received my confirmation voucher?

You can monitor and review the status of your booking at any time by logging on to My Booking or your Account. Confirmation vouchers will be available once payment has been received.

What is the cancellation policy?

Full terms of our cancellation policy can be found on our website under Our Terms and Conditions. Or during the booking process under"Important Information": FULLY PAID at the time of booking: Can be cancelled online free of charge up to 48 hours before the start of the rental. Reservations cancelled within 48 hours of the start of the rental will be charged a fee equal to the cost of a 3-day rental. Cancellation fees will never be greater than the cost of the actual car rental. DEPOSIT bookings: Cancellations made more than 48 hours before the start of the rental will be charged a fee equal to the deposit amount. Reservations cancelled within 48 hours of the start of the rental will be charged a fee equal to the cost of a 3-day rental or the deposit amount, whichever is greater. NO-SHOWS: This is where the vehicle cannot be picked up due to: insufficient documentation; failure to provide a valid credit card containing sufficient funds to cover the deposit amount; and / or failure to collect the car at the specified time / date. Refunds will not be given for no-shows.

Request delivery service to my locations

* Different location Pick Up / Drop off between in KLIA 1 and KLIA2 ,Will be extra charge MYR 30 * Different location Pick Up / Drop off between in Airport and Kuala Lumpur Downtown ,Will be extra charge MYR 80 * Free delivery for rent 7 days and above in Kuala Lumpur Downtown only.
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